Private Policy Note

Privacy & Cookies


Privacy policy


To avoid misunderstandings and to provide you a 100% safe and secure experience, we want you to be familiar with our Privacy Policy:


Protecting Your Privacy



At, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The team members are totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at


You decide what and how you hear from us. We protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here


If you have any questions about how we Protect Your Privacy, contact us at e-mail:


1.What personal information is collected?


1)Your name and contact details

2)Your contact history with us

3)Information about your phone

4)Your IP address and location data

5)Information from accounts you link to us


2.How we use your information


We use these information :

1)To send you service messages and our new items and services by text, e-mail, SMS or through our app.

2)To prevent and detect fraud against either you or

3)To provide product recommendations

4)To ensure we are giving you what you want

5)To perform our contract with you

6)To provide customer service and support

7)To improve our website and set default options for you

8)To enable you to log into our website simply

9)To make it easier for you to use


We also use your information for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We do not share this information with third parties exept metrics and analitics programs. We want you to have an enjoyable experience and while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy.


3. About marketing message:


If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products. You can stop receiving marketing messages from us at any time.

You can do this:

1)Through your account settings

2)By clicking on the ‘unsubscribe’ link in any email

3)By contacting our Customer Care team


Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, as comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at


4. About keeping your information:


We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.


5. About your rights:


You have a lot of rights relating to your personal information:

1)The right to be informed about how your personal information is being used

2)The right to access the personal information we hold about you

3)The right to request the correction of inaccurate personal information we hold about you 

4)The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

5)The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time

6)The right to request that we transfer or port elements of your data either to you or another service provider

7)The right to complain to your data protection regulator


6. About cookies:



We use cookies when you visit our site. There are two main types of cookies – here’s how and why we use them.

1) Site functionality cookies – these cookies allow you to navigate the site and use our features

2) Site analytic cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your experience.


7. Sharing your information


We do not, and will not, sell any of your personal data to any third party – including your name, address, email address. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.


However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:


1) Companies in the group, as sometimes different bits of our group are responsible for different activities

2) Companies that do things to get your purchases to you, such as payment service providers, warehouses and delivery companies

3) Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

4) Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

 We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.



8. Changes to how we Protect Your Privacy



We may change this page from time to time, to reflect how we are processing your data.


If we make significant changes, we will make that clear on the website or by some other means of contact such as email, so that you are able to review the changes before you continue to use



9.How to contact us



We always want to hear from our customers (especially if you feel we’ve let you down or could do better).



If you:


  • Have any questions or feedback about this notice;
  • Would like us to stop using your information;
  • Want to exercise any of your rights as set out above, or have a complaint;



Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.


You can contact our privacy team by dropping us a line at